• 3rd Floor, 86-90 Paul
    Street, London, EC2A 4NE
  • 0203 740 7686
    info@mayfairvipcars.co.uk

Terms and Conditions

TERMS & CONDITIONS

  1. APPLICABILITY AND ACCEPTANCE

By making a booking with Mayfair VIP Cars (“MVC”) by phone or through our website, you (“Client”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all Passenger Transport Services Client’s (together the ”Driver Services”) booked via the phone, website or through other means. Please review these Terms carefully before you accept the applicability thereof, You will be asked to expressly agree to these booking terms during your transportation booking process on our website.

  1. DEFINITIONS

“Client ” means the person who accepts a quotation or offer of the Provider for the sale of Services or whose order for the Services is accepted by the Provider;

“Booking” means making a booking with MVC for a private hire

“Booking Request” means a Passenger Transport Booking Request in the case of Passenger Transport Services

“Cancellation Fees” means the cancellation fees set out in clause 8.

“Disbursements” means the disbursements set out in clause 8.

“Driver” means a natural person or legal entity providing Passenger Transport Services. All Drivers are licensed and certified in accordance with all applicable (local) laws and regulations and also drive vehicles licensed and certified in accordance with all applicable (local) laws and regulations.

“Drop-Off Location” means location specified by Client in the Booking Request: where Driver is required drop off a Passenger in the case of a Passenger Transport Services,

“Passenger” means the natural person (who may be the Client or another individual) who is the subject of the Passenger Transport Service.

“Passenger Transport Booking Request” means the Client’s request via the phone, website or by any means for a Driver to perform the Passenger Transport Service, setting out details of the desired Pick-Up Time, Pick-Up Location, Drop-Off Location and any other information required by the Driver relating to the requested Passenger Transport Service.

“Passenger Transport Service” means the private hire transportation of a Passenger from one location to another by a Driver in accordance with a Passenger Transport Booking Request and these Terms.

“PHV Regulations” means any legislation, regulations and any other rules that apply to the performance of private hire services, including but not limited to the Private Hire Vehicles (London) Act 1998 and the Local Government (Miscellaneous Provisions) Act 1976.

“Pick-Up Location” means location specified by Client in the Booking Request where Driver is required to:  pick up a Passenger in the case of a Passenger Transport Services

“Pick-Up Time” means time specified by User, and confirmed by Driver, to collect:  a Passenger in respect of the Passenger Transport Services

“PHO” means Private Hire Operator, Mayfair VIP Cars Ltd, a private limited company incorporated and registered in England and Wales with company number 11999919 whose registered office is at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Licensed by Transport for London Public Carriage Office Licence No: 0101700101

“Transaction Fees” means the transaction fees set out in clause 8.

“Transport Charges” means the transport charges specified in clause 8.

  1. COMPLIANCE WITH PHV REGULATIONS
    1. These general terms shall be amended to the minimum extent necessary to comply with PHV Regulations.
    2. PHO accepts a contractual duty of care to the Client as the relevant Operator for all bookings made through the App, and for completion of the associated trip.
    3. This means, however, we as a PHO or MVC (collectively “MVC”) is in fact providing the transportation service itself. MVC is a transportation provider. MVC is the responsible party for the bookings and transport services and is fully responsible as an operator of the booking taken from the customer
    4. It is MVC as the PHO providing the transportation service to the end User. MVC acts as an operator taking the booking from a customer and being responsible for the booking and the transport provided for that booking
  2. CREATING AN ACCOUNT
    1. Before being able to place a Booking Request via the App, Client must either create a personal account or a corporate account via the phone or through website. Personal accounts are solely meant for private, non-commercial use. Corporate accounts are meant for commercial use within the business sector, whereby certain benefits apply.
    2. In order to create a personal account, Client shares his/her first name, last name, email address, telephone number and credit card data. Client guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a personal account which is not registered in Client’s name.
    3. In order to create a corporate account, Client shares his/her first name, last name, email address, telephone number, company name, company registered number, company registered address and credit card data. Client guarantees that all data provided are true, correct and up to date. It is not possible to link a credit card to a corporate account which is not registered in Client’s name.
    4. MVC may suspend or terminate personal or business accounts at any time for any reason including without limitation if MVC has reasons to believe that the account is created with false data or otherwise used for fraudulent purposes.
  3. CONDITIONS OF USE
    1. Client will not resell any Drivers Services offered via the website.
    2. MVC reserves the right to amend or withdraw the website, or charge for the App or service provided to Client in accordance with these App Terms, at any time and for any reason.
    3. Client shall ensure that at all time it complies with and shall procure that each Passenger, Trader or Recipient complies with these Terms. Any failure to comply shall result in immediate suspension of the Client’s right to access the account and/or Driver Service. Further, to the extent the Driver considers that client, Passenger, Recipient is not in compliance with this Terms, it shall be entitled to cancel the provision of the relevant Driver Services and the provisions of clause 8.3 shall apply.
  4. BOOKING PASSENGER TRANSPORT SERVICES
    1. Clients may request Passenger Transport Services Client’s by submitting a Passenger Transport Booking Request  via the phone, website or by any other means.
  1. PHO, as the holder of the relevant Private Hire Vehicle operator’s licence, acts as an operator and is authorised to accept and allocate Booking Requests on behalf of the Client. The Client acknowledges and understands that the PHO may accept and allocate Booking Requests via the phone, website or by any other means, and the PHO (MVC) is responsible for that booking and the transport provided.
    1. Once the booking has been made, it may be cancelled by Client at any time without reason by notifying the PHO subject to payment of a Cancellation Fees and any applicable Transport Charges and/or Disbursements (and applicable Transaction Fees) in accordance with clause 8.
    2. The services provided by PHO through the website or by any other means including but not limited to phone calls, include: (i) the acceptance of Booking Requests and allocating of each accepted Booking Request to a Driver; (ii) provision of the booking confirmation to a Client before their journey start; (iii) keeping a record of each accepted Booking Request and remote monitoring of the performance of the Passenger Transport Services by a Driver; and (iv) receipt of and dealing with feedback, questions and complaints relating to the Driver Services, as well managing any lost property queries relating to the Driver Services.
  2. APPLICABLE FEES
    1. Transport fees — MVC, shall be entitled to charge Client the agreed transport fees for the provision of Transport Services calculated in accordance with its set rate for the Transport Services (“Transport Charges”).
    2. Cancellation Fees — In the case where Client cancels a Booking Request 5 minutes after Driver has been assigned, or the Driver cancels a Booking Request due to:
      1. the Passenger not being at the agreed Pick-Up Location at the Pick-Up Time;
      2. any of the reasons set out in clause 7 (except in respect of part cancelation); or
      3. Client being in breach of these Terms, MVC will charge the Client a cancellation fee including waiting time, which fee will at least amount the minimum fare (“Cancellation Fees”). Where PHO cancels a Booking Request as a result of the Client’s breach of these Terms or pursuant to its rights in clause 7, the Driver’s right to charge Cancellation Fees shall be in addition to its right to recover any Disbursements incurred and any applicable Transaction Fees (as well as or other costs or losses incurred as a result of the Client’s breach of these Terms).
  3. PAYMENT

Payment Using Personal Account

    1. Card payments only — Passenger Transport via the website or phone can only be paid by credit card or debit card
    2. Timing — Transport Charges, Disbursements, Transaction Fees and Cancellation Fees shall be charged automatically by MVC, once Driver has confirmed that Services have been completed and/or Services have been cancelled using the credit card linked to the personal account.
    3. Insufficient funds on credit card — In case after the ride it appears that the credit card linked to Client’s personal account does not have sufficient funds to cover the fare, Client is obliged to add credit to his/her card within a week. Until MVC has been able to charge the unpaid fare, Client’s personal account will be locked. After receipt of the payment your personal account will be unlocked, Client will then be free to continue to use the services offered via the App.
    4. Multiple credit cards — Client may link multiple credit cards to a personal account and choose the preferred card when making a Booking Request. In the event that MVC is unable to charge the preferred card, it will charge any other card linked to Client’s personal account.
    5. Preauthorization — MVC may pre-authorize Client’s credit card to ensure that there are enough funds to pay for the booked ride.

Payment Using Corporate Account

    1. Monthly payment — Users of a corporate account can elect to pay monthly. MVC will provide a detailed invoice on the first date of each month setting out all Transport Charges, Disbursements, Transaction Fees and Cancellation Fees incurred under that corporate account in the preceding month.
    2. The Client shall pay each invoice to MVC within 30 days of the date of the invoice unless otherwise agreed in writing with MVC.
    3. MVC reserves the right to immediately suspend User’s access to the corporate account and its features in the event of any overdue payment.
    4. If for any reason any payment is not made when due, MVC reserves the right to be paid on an indemnity basis any costs MVC incurs in recovering any money due under any and all unpaid invoices (and the costs of recovering such costs) including MVC’s administrative costs and any associated costs incurred with lawyers or debt collection agencies. MVC’s administrative costs may include the cost of employing the staff concerned and the overheads attributable to them for the time spent.

Promotion rides and rewards

    1. MVC may provide new App Users with promotional rides, or reward existing Users for inviting others who make a first journey. MVC is free to delete promotional rides or rewards from Client’s personal and/or corporate account at any time, in particular when MVC has reasons to believe that Client engages in referral fraud by creating duplicate accounts.

Payment processors

    1. In order to charge set rates, MVC uses services of third party payment processors. MVC is not responsible or liable for errors by these payment processors.

No refunds

    1. To the fullest extent permitted by law, all payments charged by MVC are non-refundable
  2. RULES OF CONDUCT FOR PASSENGERS
  1. Client shall be responsible for the cost of repair for damage to, or necessary cleaning of, Driver’s vehicles and resulting from the MVC Services in excess of normal “wear and tear” damages and necessary cleaning. In the event that a Driver reports the need for repair or cleaning via submitting to MVC and to the Client a photo or video proof of the damages or soiling, and such request is verified in MVC’s reasonable discretion, MVC reserves the right to facilitate payment for such repair or cleaning by using Client’s payment method designated in Client’s account.
  1. DATA PROTECTION AND PRIVACY
    1. MVC guarantees its Users that personal data remains safe and private. Any personal data that Client supplies to MVC when using the App will be used by MVC in accordance with its Privacy Policy.
    2. For quality assurance and training purposes, MVC may record telephone calls between Users and Drivers, as well as telephone calls between Users and customer support.
    3. MVC does not store credit card data. MVC holds PCI-DSS certification to ascertain this.
  2. INTELLECTUAL PROPERTY RIGHTS AND LICENSE
    1. All trademark rights, copyright, database rights and any other intellectual property rights of any nature vesting in the website together with the underlying software code are exclusively owned by MVC and/or its group of companies.
    2. MVC hereby grants Client a worldwide, non-exclusive, non-transferable royalty-free revocable licence to use the App for business and personal use in accordance with these App Terms.
  3. LIMITATION OF LIABILITY
    1. Client acknowledges and agrees that MVC acts as the PHO and provides the Driver Services itself. Consequently, to the fullest extent permitted by law, MVC and PHO are liable for any direct or consequential losses or damages of whatsoever kind suffered or incurred by a Client and/or recipient arising out of the actions or inactions of any drivers (including any failure by driver to perform the driver services) and/or traders. If Client has any complaints regarding the actions or inactions of any driver(s) and/or trader, Client shall state those complaints to MVC.
    2. Neither is MVC or Driver in any event liable for:
      1. the actions or inactions of other Website Users;
      2. the situation where Users mobile device is stolen and any third party subsequently makes use of Client’s personal or corporate account;
      3. failure to meet any of MVC’s obligations under these Terms where such failure is due to events beyond MVC’s control (for example a network failure);
      4. any damage or alteration to Client’s equipment including but not limited to computer equipment, handheld device or mobile telephones as a result of the installation or use of the App; and
    3. Nothing in these Terms shall exclude or limit MVC’s liability for a) death or personal injury caused by MVC’s negligence; b) fraud; or c) any other liability which cannot be excluded or limited under applicable law.
  4. VARIATIONS
    1. For any complaints or questions regarding lost & found items, please mail us via complaints@mayfairvipcars.co.uk, or report us via the chat function in the App, or call us at 0203 930 9629.
    2. These Terms and all non-contractual obligations arising in any way whatsoever out of or in connection with the Terms are exclusively governed by the laws of England and Wales. Any disputes or claims arising out of or related to these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
    3. If any provision of these Terms shall be deemed unlawful, void or otherwise unenforceable, then such provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
    4. MVC may change the Terms at any time by posting a revised version on its website. Any change shall come into effect and be deemed accepted by the Client if the Client continues using the App after the revised version is posted.
  5. DISPUTE RESOLUTION
    1. If the Client has a complaint relating to these Terms, or any services available through the App, MVC will try to resolve the complaint using its internal complaints-handling procedure. Please contact MVC by email at complaints@mayfairvipcars.co.uk, by telephone on +44 203 930 9629 or by chat feature within an App.
    2. If the complaints-handling procedure is exhausted and MVC has not been able to resolve the complaint, MVC will provide the name and website address of an alternative dispute resolution (“ADR”) provider that would be competent to deal with the complaint. If the Client makes a request for the dispute to be settled by ADR, MVC will consider whether or not it wishes to participate in ADR but is not obliged by law to participate.
    3. The Client may wish to use the online dispute resolution (“ODR”) platform to resolve the dispute, although MVC is not obliged by law to participate in the process. The ODR platform was created by the EU Commission as a platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body. For more details, please visit the website on the “Your Europe” portal: https://webgate.ec.europa.eu/odr. (MVC’s email address is complaints@mayfairvipcars.co.uk)